1. What is your return policy?

All products are non-returnable after the package arrival. This is for hygienic reasons since we cannot ensure the sterility of items after they have been received and opened. Rest assured that no product you receive has ever been in the hands of another customer!

2. What if my product is damaged or contains defects?

Refunds or replacements for damaged or defected products will be accepted up to 30 days after purchase. If you feel your product has a manufacturing defect, please contact customer service via email at Please include a photo and description of your defect as evidence.


Please bear in mind that for any product you buy at PALOQUETH, you are 100% covered with a 30-day no risk money-back guarantee and a 1-year manufacturer warranty. We accept return of products.