Returns

1. What is your return policy?

All items are non-returnable unless the items are damaged or defective. This is for hygienic reasons since we cannot ensure the sterility of items after they have been received and opened. If you are not satisfied with your items with 30 days, contact us, we could provide you a second chance that you could exchange to other items with an equal or lesser price value.

2. What if my product is damaged or contains defects?

Refunds and replacements for damaged or defected products within 30 days after the delivered date. If you feel your product has a manufacturing defect, please email us via service@paloqueth.com. (Tips: Attached the photos, the order number and write a short description to the defect products can accelerate the process.)

Warranty

Please bear in mind that for any product you buy at PALOQUETH, you are 100% covered with a 30-day no risk money-back guarantee and a 1-year manufacturer warranty. If you feel your product has a manufacturing defect, please email us via service@paloqueth.com.

(Tips: Attached the photos, the order number and write a short description to the defect products can accelerate the process.)