1. How can I place my order?
    Shopping at Paloqueth is quick and easy. All products are in stock and ready for dispatch unless otherwise stated.
  2. Will my package be discreet?
    Paloqueth is a strong advocate of personal privacy. Your privacy is very important to us. Our discreet packaging allows you to shop on complete confidence, and you will be the only one excited about the product inside. Packages from Paloqueth will not have the Paloqueth logo on the box..
  3. What should I do if I can't place an order as usual?
    Simply contact our Customer Service Representatives (service@paloqueth.com), We can draft an order for you accounting to the items you want. We will send an invoice via Email and arrange your shipment after complete information and successful payment.
  4. How to place an order from other countries?
    Currently, our website is only available in the US and we will open the international shipping soon..
  5. Is it safe to give my personal information?
    We use your personal information only for billing and shipping. Information is never sold, rented or shared with any other service or company! We maintain the security of our systems and information: Your information is safe with us and even our employees cannot access it unless it is needed to serve you.
  6. What payment methods do you accept?
    We accept payments with credit/debit cards (Visa, Master, Discover, American Express) and online payment (PayPal).
  7. Will my credit card details be stored?
    Paloqueth uses Secure Sockets Layer (SSL) software to protect the security of online transactions. SSL is the industry standard for providing the most reliable protection of consumer information. All of your personal information is encrypted (and therefore unreadable) by SSL as it travels over the Internet, including your credit card number, name and address. .
  8. If my payment failed, what should I do?
    Credit card payments fail for the following reasons: insufficient funds, purchase not authorized by the card owner, incorrect account/billing details, or expired credit card. If none of these issues apply, please contact Customer Service Representatives with your order number, name, and email address and we will email you to assist in processing your order.
  9. How can I change an order after it has been submitted?
    If your order has not been shipped out, please contact Customer Service Representatives(service@paloqueth.com) with your order number. We will assist to change your order. If your order is already in the shipping process, in that case, we will not be able to change or cancel your order.
  10. How can l cancel an order after it has been submitted?
    If your order has not been shipped out, please contact Customer Service Representatives(service@paloqueth.com) with your order number. We will assist to cancel your order and make a Full refund for you. If your order has already been shipped out, we are unable to cancel your order. If you want to continue canceling your order, you need to refuse the package at the time of delivery and we will make a refund for your items, but the shipping cost is non-returnable.
  11. Why haven’t I received any emails or replies after placing my order?
    Your email address may have been entered incorrectly or blocked by spam filters. Please change your spam filters or check your junk mailbox. Please use your primary email to ensure you receive timely updates. Thanks for your support.
  12. What is the currency on your website?
    You are currently on our International website. Your card will be charged in USD and any conversions will be handled by your financial institution.
  1. How do you ship?
    We will ship via Amazon Logistics for US. Normally it takes 3-7 days to be delivered.
  2. Do you support sending packages to PO boxes?
    Sorry, we are unable to send the package to PO box.
  3. How much would it cost to send me the product (Within the United States)?
    The shipping price is a set fee, regardless of delivery the number of products or their weight. The amount of shipping fee of your order depends on the shipping method you choose. Free shipping for orders with total product value over $39.
  4. When will I receive my package? How can I track my order?
    When we ship your order, our system will send you the tracking number via email.
  5. When will my order be shipped?
    We usually process all orders within 24 hours on weekdays, and ship orders within 48 hours on weekdays. (Weekends and holidays are not considered as business days)
  6. When will I receive my package?
    Delivery times depend on your location and the shipping method you choose. Proceed to checkout and continue to shipment method to see the delivery estimated time. (Weekends and holidays are not considered as business days)
  7. Can I change my shipping address?
    Contact us to make changes to your shipping address if your order has not already been shipped. If it has been shipped already, we cannot change the shipping address.
  8. How much does it cost to ship to my country?
    The shipping price is a set fee per order, regardless of the country of delivery the number of products or their weight.
  9. What should I do if my order tracking information is not updated?
    This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the information has been updated. If there is no movement within a week, please feel free to contact our Customer Service Representatives via live chat or by submitting a support ticket for assistance.
  10. Will my package be discreet?
    Packages from us will not have the Paloqueth logo on the box.
  11. Will I be charged customs and import charges?
    Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
    We recommend you contact your local customs office for current charges before you order so that you are not surprised by charges you weren’t expecting.
  1. How can I return or exchange an item?
    All items are non-returnable unless the items are damaged or defective. This is for hygienic reasons since we cannot ensure the sterility of items after they have been received and opened. If you are not satisfied with your items with 30 days, contact us, we could provide you a second chance that you could exchange to other items with an equal or lesser price value.
  2. What if my product is damaged/defective?
    Refunds and replacements for damaged or defected products within 30 days after the delivered date. If you feel your product has a manufacturing defect, please email us via service@paloqueth.com. (Tips: Attached the photos, the order number and write a short description to the defect products can accelerate the process.)
  1. How do I apply a promotional code?
    When you’re ready to check out and are looking at the items in your cart, please go to PROCEED TO CHECKOUT. You will then have the option to add your discount code or promo code to your order.
  2. Can I use more than one code per order?
    Please note, only one discount code can be redeemed per order.
  3. Can I use a promo code and gift card on the same order?
    Yes! You can use a promo code and also your Gift Card in the same order. Gift Cards are a valid form of payment regardless of using a promo code.
  4. Why is my promotional code not working?
    Gift Cards are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or Gift Card, please contact our customer care team here.
  1. How do you clean the masturbator cup?
    You can simply clean it by running your finger through the hole with some warm water and mild soap and just let it dry (without the vibrator). Of course, you can also use our toy cleaner for better cleaning. Something to also keep in mind is that you should put some baby powder or cornstarch on the rubber to keep its soft texture so that the material doesn't end up sticking to anything.
  2. How do you clean the sex toys?
    You can simply clean your sex toys with some warm water and mild soap and just let them air dry. Of course, you can also use our toy cleaner for better cleaning.
  3. Why can’t my sucking vibrator turn on?
    This product features a travel lock function. After you press the button and it flashes, the lock is unset. Then you'll need to press the power button once again and press the smiling face to vibrate.
  4. Why is the remote not working?
    • 1. Make sure the Vibrator is turned on.
    • 2. Press the Remote power button to turn on the Remote.
    • 3. Press the Remote's Vibration Modes Button to modify vibration modes.
  5. What lubricant should be used with your products?
    As our products are made of silicone, water-based lube is the best choice to use.Paloqueth water-based lube maybe is your best choice.
  6. I cannot find my charging cord. May I purchase another one?
    Please check the package inside over the item.
  7. Can the anal plug work all day?
    A few hours would be ok, but the whole day? No.
  8. Once inserted, does it remain in place or tend to slip out? (vibrating prostate massager)
    It stays in place nicely, even on the higher settings.
  9. Does the lube stain clothing or sheets?
    It is a water-based lube and will not stain anything at all.
  10. How do you charge/change the remote battery?
    Remove the back cover.
  11. Why can’t I charge it after I use it?
    First, make sure you have found the right charging hole to charge correctly. If it still does not work, we will send a new one to you.
  12. I am not comfortable with the strong suction of the vibrator. What should I do?
    If there is any discomfort during use, please stop using it. And we will give you a refund.
  1. How do I change my personal details?
    To change your personal information, simply log into your account and select ‘Edit Personal Information.’ If you are changing your shipping or billing address, remember to update your PayPal account too.
  2. Do I need to register to shop online?
    You can shop with us online without registering for an account. After you've completed your order, you'll again be asked whether you’d like to create an account or checkout as a guest. However, we recommend creating an account so that you can easily checkout when placing future orders.
  3. How do I unsubscribe from the email newsletter?
    Our regular email newsletters keep customers up to date with our latest products and exclusive offers. However, if you would like to unsubscribe from receiving them you can do so by clicking the 'Unsubscribe' link at the bottom of one of our emails.
  4. Why is my account is not recognized?
    Please double check to see if your email address is correct. If you find that it still hasn’t been recognized, you can easily set up a new account.

We have a friendly, efficient, and professional team in our customer service department who are always happy to help solve all your problems. If you ever need us, our team always replies within 24 hours. Please feel free to ask us any questions by clicking the “Contact Us” button or leave us a message via email.

Paloqueth’s customer service email address: service@paloqueth.com

In Distribution

All  our items are shipped out via Amazon

1-Year Warranty

you are 100% covered 30 days no risk money back guarantee and ONE YEAR manufacturer warranty

Privacy Packaging

please contact Amazon to confirm the item discreet SHIPPING

  1. How can I place my order?
    Shopping at Paloqueth is quick and easy. All products are in stock and ready for dispatch unless otherwise stated.
  2. Is it safe to give my personal information?
    We use your personal information only for billing and shipping. Information is never sold, rented or shared with any other service or company! We maintain the security of our systems and information: Your information is safe with us and even our employees cannot access it unless it is needed to serve you.
  3. What payment methods do you accept?
    We accept payments with credit/debit cards (Visa, Master, Discover, American Express) and online payment (PayPal).
  4. Will my credit card details be stored?
    Paloqueth does not store any credit card details unless our customers ask to store. We always respect the privacy of our customers to make sure you feel safe to shop at Paloqueth.
  5. If my payment failed, what should I do?
    Credit card payments fail for the following reasons: insufficient funds, purchase not authorized by the card owner, incorrect account/billing details, or expired credit card. If none of these issues apply, please contact Customer Service Representatives with your order number, name, and email address and we will email you to assist in processing your order.
  6. How can I change or cancel an order after it has been submitted?
    If your order hasn’t been shipped out, please contact Customer Service Representatives with your order number. We will assist to change or cancel your order. If your order is already in the shipping process, in that case, we will not be able to change or cancel your order.
  7. Why haven’t I received any emails or replies after placing my order?
    Your email address may have been entered incorrectly or blocked by spam filters. Please change your spam filters or check your junk mailbox. Please use your primary email to ensure you receive timely updates. Thanks for your support.
  8. What is the currency on your website?
    You are currently on our International website. Your card will be charged in USD and any conversions will be handled by your financial institution.
  1. How do you ship?
    We will ship via Amazon Logistics for US, Canada, and European residents. Normally it takes 3-8 days to be delivered. We will ship from China for other countries. Normally it takes 15 - 30 days to be delivered.
  2. When will I receive my package? How can I track my order?
    When we ship your order, our system will send you the tracking number via email.
  3. When will my order be shipped?
    We usually process all orders within 24 hours on weekdays, and ship orders within 48 hours on weekdays.
  4. Can I change my shipping address?
    Contact us to make changes to your shipping address if your order has not already been shipped. If it has been shipped already, we cannot change the shipping address.
  5. How much does it cost to ship to my country?
    The shipping price is a set fee per order, regardless of the country of delivery. The number of products or their weight. This set fee is currently depending on the customer's location.
  6. What should I do if my order tracking information is not updated?
    This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the information has been updated. If there is no movement within a week, please feel free to contact our Customer Service Representatives via live chat or by submitting a support ticket for assistance.
  7. Will my package be discreet?
    Packages from us will not have the Paloqueth logo on the box.
  8. Will I be charged customs and import charges?
    Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
    We recommend you contact your local customs office for current charges before you order so that you are not surprised by charges you weren’t expecting.
  1. How can I return an item?
    All products are non-returnable after the package arrival. This is for hygienic reasons since we cannot ensure the sterility of items after they have been received and opened. That should be a relief — you can rest assured that no product you receive has ever been in the hands of another customer!
  2. How can I get a refund?
    Refunds and replacements for damaged or defected products will be accepted within 30 days after purchase. If you feel your product has a manufacturing defect, please contact customer service via email at service@paloqueth.com. Please include a photo and description of your defect together with your order number as evidence.
  3. How can I exchange an item?
    If you discover a problem or defect during one year, please send a photo and description of the defect together with your order number by email to service@paloqueth.com. Our Customer Service will provide further instructions case by case.
  1. How do I apply a promotional code?
    When you’re ready to check out and are looking at the items in your cart, please go to PROCEED TO CHECKOUT. You will then have the option to add your discount code or promo code to your order.
  2. Can I use more than one code per order?
    Please note, only one discount code can be redeemed per order.
  3. Can I use a promo code and gift card on the same order?
    Yes! You can use a promo code and also your Gift Card in the same order. Gift Cards are a valid form of payment regardless of using a promo code.
  4. Why is my promotional code not working?
    Gift Cards are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or Gift Card, please contact our customer care team here.
  5. Do you offer a student discount?
    Yes, we offer a 10% discount code for students over 18 years old.
  1. How do you clean the masturbator cup?
    You can simply clean it by running your finger through the hole with some warm water and mild soap and just let it dry (without the vibrator of course). Something to also keep in mind is that you should put some baby powder or cornstarch on the rubber to keep its soft texture so that the material doesn't end up sticking to anything.
  2. Why can’t my sucking vibrator turn on?
    This product features a travel lock function. After you press the button and it flashes, the lock is unset. Then you'll need to press the power button once again and press the smiling face to vibrate.
  3. Why is the remote not working?
    • 1. Make sure the Vibrator is turned on.
    • 2. Press the Remote power button to turn on the Remote.
    • 3. Press the Remote's Vibration Modes Button to modify vibration modes.
  4. What lubricant should be used with your products?
    As our products are made of silicone, water-based lube is the best choice to use.
  5. I cannot find my charging cord. May I purchase another one?
    Please check the package inside over the item.
  6. Can the anal plug work all day?
    A few hours would be ok, but the whole day? No.
  7. Once inserted, does it remain in place or tend to slip out? (vibrating prostate massager)
    It stays in place nicely, even on the higher settings.
  8. Does the lube stain clothing or sheets?
    It is a water-based lube and will not stain anything at all.
  9. How do you charge/change the remote battery?
    Remove the back cover.
  10. Why can’t I charge it after I use it?
    First, make sure you have found the right charging hole to charge correctly. If it still does not work, we will send a new one to you.
  11. I am not satisfied with the product I received.
    Please bear in mind that at PALOQUETH, for any product you bought, you are 100% covered 30-days no risk money back guarantee and a 1-year manufacturer warranty.
  12. I am not comfortable with the strong suction of the vibrator. What should I do?
    If there is any discomfort during use, please stop using it. And we will give you a refund.
  1. How do I change my personal details?
    To change your personal information, simply log into your account and select ‘Edit Personal Information.’ If you are changing your shipping or billing address, remember to update your PayPal account too.
  2. Do I need to register to shop online?
    You can shop with us online without registering for an account. After you've completed your order, you'll again be asked whether you’d like to create an account or checkout as a guest. However, we recommend creating an account so that you can easily checkout when placing future orders.
  3. How do I unsubscribe from the email newsletter?
    Our regular email newsletters keep customers up to date with our latest products and exclusive offers. However, if you would like to unsubscribe from receiving them you can do so by clicking the 'Unsubscribe' link at the bottom of one of our emails.
  4. Why is my account is not recognized?
    Please double check to see if your email address is correct. If you find that it still hasn’t been recognized, you can easily set up a new account.

We have a friendly, efficient, and professional team in our customer service department who are always happy to help solve all your problems. If you ever need us, our team always replies within 24 hours. Please feel free to ask us any questions by clicking the “Contact Us” button or leave us a message via email. Paloqueth’s customer service email address: service@paloqueth.com

In Distribution

All  our items are shipped out via Amazon

icons/product/warranty copy 2 Created with Sketch.

1-Year Warranty

you are 100% covered 30 day no risk money back guarantee and a 90 DAY manufacturer warranty

Privacy Packaging

please contact Amazon to confirm the item discreet SHIPPING

Ordering & Payment

How can I place my order?

Shopping at Paloqueth is quick and easy. All products are in stock and ready for dispatch unless otherwise stated.

Is it safe to give my personal information?

We use your personal information only for billing and shipping. Information is never sold, rented or shared with any other service or company! We maintain the security of our systems and information: Your information is safe with us and even our employees cannot access it unless it is needed to serve you.

What payment methods do you accept?

We accept payments with credit/debit cards (Visa, Master, Discover, American Express) and online payment (PayPal).

Will my credit card details be stored?

Paloqueth does not store any credit card details unless our customers ask to store. We always respect the privacy of our customers to make sure you feel safe to shop at Paloqueth.

If my payment failed, what should I do?

Credit card payments fail for the following reasons: insufficient funds, purchase not authorized by the card owner, incorrect account/billing details, or expired credit card. If none of these issues apply, please contact Customer Service Representatives with your order number, name, and email address and we will email you to assist in processing your order.

How can I change or cancel an order after it has been submitted?

If your order hasn’t been shipped out, please contact Customer Service Representatives with your order number. We will assist to change or cancel your order. If your order is already in the shipping process, in that case, we will not be able to change or cancel your order.

Why haven’t I received any emails or replies after placing my order?

Your email address may have been entered incorrectly or blocked by spam filters. Please change your spam filters or check your junk mailbox. Please use your primary email to ensure you receive timely updates. Thanks for your support.

What is the currency on your website?

You are currently on our International website. Your card will be charged in USD and any conversions will be handled by your financial institution.

Shipping & Delivering

How do you ship?

We will ship via Amazon Logistics for US, Canada, and European residents. Normally it takes 3-8 days to be delivered. We will ship from China for other countries. Normally it takes 15 - 30 days to be delivered.

When will I receive my package? How can I track my order?

When we ship your order, our system will send you the tracking number via email.

When will my order be shipped?

We usually process all orders within 24 hours on weekdays, and ship orders within 48 hours on weekdays.

Can I change my shipping address?

Contact us to make changes to your shipping address if your order has not already been shipped. If it has been shipped already, we cannot change the shipping address.

How much does it cost to ship to my country?

The shipping price is a set fee per order, regardless of the country of delivery. The number of products or their weight. This set fee is currently depending on the customer's location.

What should I do if my order tracking information is not updated?

This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the information has been updated. If there is no movement within a week, please feel free to contact our Customer Service Representatives via live chat or by submitting a support ticket for assistance.

Will my package be discreet?

Packages from us will not have the Paloqueth logo on the box.

Will I be charged customs and import charges?

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

We recommend you contact your local customs office for current charges before you order so that you are not surprised by charges you weren’t expecting.

Returns & Refund

How can I return an item?

All products are non-returnable after the package arrival. This is for hygienic reasons since we cannot ensure the sterility of items after they have been received and opened. That should be a relief — you can rest assured that no product you receive has ever been in the hands of another customer!

How can I get a refund?

Refunds and replacements for damaged or defected products will be accepted within 30 days after purchase. If you feel your product has a manufacturing defect, please contact customer service via email at service@paloqueth.com. Please include a photo and description of your defect together with your order number as evidence.

How can I exchange an item?

If you discover a problem or defect during one year, please send a photo and description of the defect together with your order number by email to service@paloqueth.com. Our Customer Service will provide further instructions case by case.

Promotions & Gift Cards

How do I apply a promotional code?

When you’re ready to check out and are looking at the items in your cart, please go to PROCEED TO CHECKOUT. You will then have the option to add your discount code or promo code to your order.

Can I use more than one code per order?

Please note, only one discount code can be redeemed per order.

Can I use a promo code and gift card on the same order?

Yes! You can use a promo code and also your Gift Card in the same order. Gift Cards are a valid form of payment regardless of using a promo code.

Why is my promotional code not working?

Gift Cards are case sensitive so please check your caps lock. If you are still having trouble applying your promo code or Gift Card, please contact our customer care team here.

Do you offer a student discount?

Yes, we offer a 10% discount code for students over 18 years old.

Product Issues

How do you clean the masturbator cup?

You can simply clean it by running your finger through the hole with some warm water and mild soap and just let it dry (without the vibrator of course). Something to also keep in mind is that you should put some baby powder or cornstarch on the rubber to keep its soft texture so that the material doesn't end up sticking to anything.

Why can’t my sucking vibrator turn on?

This product features a travel lock function. After you press the button and it flashes, the lock is unset. Then you'll need to press the power button once again and press the smiling face to vibrate.

Why is the remote not working?

  1. Make sure the Vibrator is turned on.
  2. Press the Remote power button to turn on the Remote.
  3. Press the Remote's Vibration Modes Button to modify vibration modes.

What lubricant should be used with your products?

As our products are made of silicone, water-based lube is the best choice to use.

I cannot find my charging cord. May I purchase another one?

Please check the package inside over the item.

Can the anal plug work all day?

A few hours would be ok, but the whole day? No.

Once inserted, does it remain in place or tend to slip out? (vibrating prostate massager)

It stays in place nicely, even on the higher settings.

Does the lube stain clothing or sheets?

It is a water-based lube and will not stain anything at all.

How do you charge/change the remote battery?

Remove the back cover.

Why can’t I charge it after I use it?

First, make sure you have found the right charging hole to charge correctly. If it still does not work, we will send a new one to you.

I am not satisfied with the product I received.

Please bear in mind that at PALOQUETH, for any product you bought, you are 100% covered 30-days no risk money back guarantee and a 1-year manufacturer warranty.

I am not comfortable with the strong suction of the vibrator. What should I do?

If there is any discomfort during use, please stop using it. And we will give you a refund.

Accounts Issues

How do I change my personal details?

To change your personal information, simply log into your account and select ‘Edit Personal Information.’ If you are changing your shipping or billing address, remember to update your PayPal account too.

Do I need to register to shop online?

You can shop with us online without registering for an account. After you've completed your order, you'll again be asked whether you’d like to create an account or checkout as a guest. However, we recommend creating an account so that you can easily checkout when placing future orders.

How do I unsubscribe from the email newsletter?

Our regular email newsletters keep customers up to date with our latest products and exclusive offers. However, if you would like to unsubscribe from receiving them you can do so by clicking the 'Unsubscribe' link at the bottom of one of our emails.

Why is my account is not recognized?

Please double check to see if your email address is correct. If you find that it still hasn’t been recognized, you can easily set up a new account.


We have a friendly, efficient, and professional team in our customer service department who are always happy to help solve all your problems. If you ever need us, our team always replies within 24 hours. Please feel free to ask us any questions by clicking the “Contact Us” button or leave us a message via email.

Paloqueth’s customer service email address: service@paloqueth.com

In Distribution

All  our items are shipped out via Amazon

1-Year Warranty

you are 100% covered 30 day no risk money back guarantee and a 90 DAY manufacturer warranty

Privacy Packaging

please contact Amazon to confirm the item discreet SHIPPING